Syracuse City School District Title I Complaint Procedure

Every effort is made to answer inquiries and resolve issues at the most direct and immediate level. If an issue cannot be satisfactorily resolved through communication with the child’s school, a formal complaint procedure may be implemented. The first point of contact for all complaints is the Director of Student Support Services at (315) 435-4131.
In the event that the complaint pertains to services received through Title I, such as but not limited to homeless students, private schools or public school choice the complainant will be referred to Michael Puntschenko, Director of Special Programs at (315) 435-4140. If the issue is not satisfactorily resolved, the complainant will be asked to submit a formal complaint in writing. The complainant will be informed that if the issue is not satisfactorily resolved at the District level within 28 business days, he/she may contact:
New York State Education Department (NYSED)
Title I Office
89 Washington Street
Albany, NY 12234
(518) 473-0295.
The complainant will be asked to notify the Department of Special Programs in the event that he/she chooses to contact NYSED. If still not resolved at the NYSED level within 28 business days, the complainant may contact:
United States Department of Education (USDOE)
Title I Office
400 Maryland Avenue, SW
Washington, DC 20202
(202) 260-0826
The Department of Special Programs will maintain a database, which will include such information as:
  • the school building where the complaint was submitted;
  • the principal’s name;
  • the person making the complaint;
  • the nature of the complaint;
  • if the complaint was forwarded to the NYSED for review;
  • if the complaint was forwarded to the USDOE for review; and
  • the school building-, district-, state- or federal-level outcome of the complaint.